The design of Product/Service Systems from a designer`s perspect

Morelli, N.

In the design discipline, the methodological implications of the design of PSS have rarely been discussed, even though design components play a critical role in their development. This paper aims at contributing to the debate about a new role for designers in the definition of innovative PSS. The paper illustrates the design process of a service (an urban telecentre), emphasising the main methodological problems arising in the process and introducing the methodological tools to understand the nature of the service.


Paper presentation for 2002 International Conference `Common Ground`
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